Refund and Returns Policy

Effective Date: May 31, 2024

Thank you for shopping at woodenconstructionsets.com. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

  1. Returns
    Eligibility for Returns
    To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in the original packaging
Include the receipt or proof of purchase
Return Process
Contact our customer service team at support@woodenconstructionsets.com within 30 days of receiving your order to initiate a return.
We will provide you with a return authorization and instructions on how to send your item back to us.
Once we receive your item, we will inspect it and notify you of the status of your return.
Non-Returnable Items
Certain types of items cannot be returned, including:

Gift cards
Downloadable software products
Personalized or custom-made items

  1. Refunds
    Refund Process
    If your return is approved, we will initiate a refund to your original method of payment.
    You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
    Partial Refunds
    Partial refunds may be granted in the following situations:

Items not in their original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery

  1. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at support@woodenconstructionsets.com and we will provide further instructions.
  2. Shipping
    Return Shipping
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Damages
If you received your item damaged, please contact us immediately at support@woodenconstructionsets.com so we can resolve the issue. We will arrange for the return of the damaged item and send you a replacement at no additional cost.

  1. Contact Us
    If you have any questions about our Refund and Returns Policy, please contact us at:

Email: support@woodenconstructionsets.com
Mailing Address: 123 Toy Lane, Playtown, PT 45678

Thank you for shopping at woodenconstructionsets.com. We appreciate your business and are committed to ensuring your satisfaction.